Profit Tools advises against installing KB4530730 on servers and workstations due to compatibility issues. The patch causes problems with the print drivers and will cause the imaging windows in Profit Tools to freeze and the Profit Tools scheduler to hang.
Resolution
If you installed the KB4530730 patch, please follow the steps below to resolve the issues described above.
- Go to Control Panel, Add/Remove Programs, select View Installed Updates, search for KB4530730, and uninstall the Windows update.
- Reboot the machine.
- Reset the scheduled events in Profit Tools.
- Go to System, Manage Scheduled Tasks, and select Reset All Events.
- Restart the Profit Tools scheduler.
- Confirm the imaging windows are no longer freezing.
- Select Imaging, View Unassigned, and confirm the window loads correctly.
Please contact Profit Tools Customer Service if you require assistance.